• Building a firm center and presence
• Handling emotions
• Achieving self-control
• Keeping objective perspective
• Balancing the opponent's emotions
• Transforming the process of negotiating
• Using power constructively

The course is designed for Managers of various levels and functions, Purchasing Managers and Experts, Regional Managers, Key account Managers, Sales Representatives and everybody communicating with, or participating in negotiations with customers, suppliers and business partners.